Return Policy

Return policy:

We strive to provide you with the best products and customer service. In the unlikely event that you receive a damaged or defective item, we offer a hassle-free return and exchange policy for our Indian customers. Please take note of the following guidelines:

  1. Damaged or Defective Items: If you receive a product that is damaged or defective, please notify us within 24 hours of receiving your order. You can reach out to us via email or phone, providing details of the issue along with supporting photographs, if possible.
  2. Condition of the Item: To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all tags, labels, and accessories are intact.
  3. Exchange or Refund: Depending on the availability of the product, we will offer you an exchange for the damaged or defective item. In case the same item is not available, we will provide you with an alternative option of similar value. If you prefer a refund, we will process it once we receive the returned item.
  4. Return Shipping and Shipping Reimbursement: Upon receiving a damaged or defective item, Please ensure that the item is securely sent back to our official business address mentioned below, after notifying us of the same. Once we receive the returned product at our official business address and confirm the damage or defect, we will reimburse you up to US$ 10 for the shipping cost incurred in returning the item. The reimbursement will be processed promptly.
  5. Timeframe: We strive to process returns and exchanges as quickly as possible. Once we receive the returned item, we will initiate the exchange or refund process within [5-7] business days.

We value your satisfaction and aim to provide you with a smooth shopping experience. If you have any further questions or concerns regarding our return policy, please feel free to contact us at support@shoplolitha.com

Return Address:

Kaarigari Kraft Hauz

B-4, Guru Nanak Nagar, Mathura, UP, India, 281001



Cancellation policy:


We understand that circumstances may change, and you may need to cancel your order. We strive to provide a hassle-free cancellation process to ensure customer satisfaction. Please take note of our cancellation policy:

  1. Timeframe for Cancellation: You can request a cancellation of your order within 24 hours of placing it. We recommend contacting us as soon as possible if you wish to cancel your order.
  2. Cancellation Confirmation: Once we receive your cancellation request, we will process it promptly. You will receive a cancellation confirmation email from us within a reasonable timeframe. If you do not receive the cancellation confirmation within the specified timeframe, please reach out to our customer support team at support@shoplolitha.com.
  3. Eligibility for Cancellation: Please note that not all orders may be eligible for cancellation, especially if they have already been shipped or are in the process of being prepared for shipment. We will do our best to accommodate your cancellation request if it falls within the specified timeframe.
  4. Refund for Cancelled Orders: If your order is successfully canceled within the specified timeframe, a refund will be initiated through the original payment method used during the purchase. Please allow for the appropriate processing time for the refund to reflect in your account.
  5. Contacting Customer Support: If you have any questions or concerns regarding your cancellation request, please reach out to our customer support team at support@shoplolitha.com. We are here to assist you and provide any necessary clarification.

We strive to provide exceptional customer service, and we appreciate your understanding and cooperation regarding our cancellation policy. If you have any further inquiries or need assistance, please do not hesitate to contact us at support@shoplolitha.com.



Delivery Policy: 


  1. Order Processing Time: Upon receiving your order, we will process and prepare it for shipment within 2-4 business days. This includes verifying the order details, conducting quality checks, and packaging the items securely.
      • For pre-orders and custom orders, please refer to the estimated delivery time frame mentioned on the product page or communicated during the order placement. These orders may require additional time for production, customization, or sourcing of materials. We strive to fulfill pre-orders and custom orders within the specified timeframe, and any updates or changes will be notified on our website.
      • Multiple Item Orders: If your order includes both pre-order/custom items and in-stock items, we may choose to ship them separately to ensure faster delivery of the available items. In such cases, you will receive separate shipment notifications for each package.
  2. Shipment Notification: Once your order is dispatched, we will send you a shipment notification via email or SMS, providing you with the necessary tracking information. This will allow you to track the progress of your package.
  3. Delivery Timeframe: The estimated delivery time frame depends on the shipping method and the destination. For international orders shipped via India Post, the delivery time can range from 7-21 days, subject to customs clearance and local postal services. For domestic orders within India, delivered via courier, the delivery time is typically faster, usually within 2-7 business days.
  4. Delivery Attempts: Our shipping partners will attempt delivery at the provided shipping address. If the recipient is not available at the time of delivery, they will leave a delivery notification or contact you to arrange a convenient delivery time.
  5. Redelivery or Pickup: In case a delivery attempt is unsuccessful, our shipping partner may make additional attempts or provide instructions for redelivery or pickup from a designated location. It is important to follow the instructions provided to ensure successful delivery.
  6. Delivery Confirmation: Upon successful delivery of your order, we consider the package delivered and the responsibility is transferred to the recipient. Please ensure that someone is available to receive the package at the specified delivery address.
  7. Delivery Address: Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery issues resulting from incorrect or incomplete addresses. In case you need to update or change the delivery address, please contact our customer support team at support@shoplolitha.coms as soon as possible.
  8. Delivery Charges: For international orders, we offer flat-rate shipping worldwide at $10 USD. Domestic orders within India,  are charged a flat-rate shipping fee of INR150 INR for orders less than INR 1500 is applicable. Any applicable customs duties or import taxes for international shipments are the responsibility of the client. 

We strive to provide reliable and timely delivery services to ensure that your order reaches you in the best possible condition. If you have any further questions or concerns regarding our delivery policy, please feel free to contact us at support@shoplolitha.com